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http://harvestofdailylife.com/kmarts-online-layaway-program-ruins-the-holiday-for-many/ A southern Illinois family farm- sowing the seed of tomorrow, savoring the fruits of yesterday Sun, 04 Jan 2015 18:11:15 +0000 hourly 1 http://harvestofdailylife.com/kmarts-online-layaway-program-ruins-the-holiday-for-many/#comment-43 Sun, 04 Jan 2015 18:11:15 +0000 http://www.harvestofdailylife.com/?p=10970#comment-43 My experience still isn’t over with Kmart and I still haven’t gotten my money back. I paid my layaway off on Dec 8th. All of my cancellation emails went to my junk mail box so I didn’t really know what was going on until I started looking for my shipment on the 18th. I was refunded my money for 1 item that was “out of stock” while the rest of my layaway was shipped to a store an hour away instead being shipped to my house. After following the ups tracking # to the store my layaway was delivered to I called that store only to be told they had no records of my layaway. WHAT? Now these stupid people are telling me that it takes longer to get my $ back because my layaway was a store layaway and the store has to issue my refund. I haven’t stepped foot in that store and my layaway was done online so what is the problem? I have made so many phone calls and been on hold for so many hours that I am absolutely sick to my stomach. My call on Jan 2nd had the phone rep telling me that I would have my $ refunded in 24 to 48 hrs and that I would get a gift card that would match the amount to make up for my time. Now today I have an email saying that it will be 5 to 7 days and there will be no gift card but instead 10% off my next online order. REALLY!! Do they really think I will ever order anything from them online again? And while if they would have stuck to the gift card and worked on getting my $ back in a timely manner, I might could have forgiven this and continued to shop in store. Now not only will I never shop at Sears or Kmart again but I am looking for others who would like to join me in getting a lawsuit against them. If you still have unresolved problems with them please reply to this so we can join our efforts and let a lawyer handle this. I feel sure they will regret the way they’ve handled this when they also have to pay for attorney fees along with retribution.

]]> http://harvestofdailylife.com/kmarts-online-layaway-program-ruins-the-holiday-for-many/#comment-42 Mon, 15 Dec 2014 22:01:17 +0000 http://www.harvestofdailylife.com/?p=10970#comment-42 Wow, I don’t even know how they get away with this! I’m sorry to hear this.

]]> http://harvestofdailylife.com/kmarts-online-layaway-program-ruins-the-holiday-for-many/#comment-41 Sun, 14 Dec 2014 03:02:03 +0000 http://www.harvestofdailylife.com/?p=10970#comment-41 This just happened to me!! I got those emails after I paid the final payment on the 10th. Emails started on the 11th and I called (12th)and was told it would take 14 days to refund my money and that would be after Christmas! After a couple hours and many many phone calls to out of country customer service people that have no freaking clue what Christmas is I had my order shipped, less 4 items, shipping upgraded and my refund for the 4 items to be issued in 3 days. I can’t believe what a pain it was and the fact they were not going to give me my money back any quicker than 14 days. I will never ever ever shop at Sears, or kmart or any of their other companies, EVER. I know now why they are going out of business….

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